Terms and Conditions

Last updated: 29 October 2026

1. About us

These terms apply when you buy or use any course or product from Jenny Williams Training (“we”, “us”, “our”), including Safeguarding & Advocacy for ADIs and PDIs (the “Course”).

Jenny Williams Training is run by Jenny Williams, an Approved Driving Instructor (ADI No. 797207). Address: 222 Victoria Road, Prestatyn, Denbighshire LL19 7UU. Email: jennywilliams@jennywilliamstraining.com.

By buying the Course, you agree to these terms.

2. The Course

The Course is a self-paced online course with six modules, a downloadable workbook and templates, a Knowledge Check, a CPD Reflection Log and a Reflective Journal. It is designed to be completed in around 6 hours.

On completion of all assessment components, you receive a CPD certificate for 6 CPD points. The Course is accredited by the CPD Standards Office (Provider Number 51123). Accreditation relates to continuing professional development only. The Course is not a regulated qualification and does not replace any DVSA requirement.

3. Who can buy

You must be 18 or over. The Course is intended for Approved Driving Instructors, Potential Driving Instructors, and driving school owners and managers.

· The individual licence (£67) is for one named person only. You must not share your login or the Course materials with anyone else.

· The facilitator licence (£325) is for one organisation only (for example, one driving school). It includes the workbook, templates, facilitator notes and slides, and allows the organisation to run workshops for its own instructors, with up to 10 instructors in attendance in total. It does not allow you to train people outside your organisation, to charge others to attend, or to share, resell or publish the materials. CPD Certificates will be provided.

4. Price and payment

Prices are in pounds sterling and are shown at checkout. Payment is taken at checkout through our payment provider. We do not see or store your full card details.

5. Access

You receive access as soon as payment is confirmed. Access lasts for 12 months from purchase. We aim to always keep the Course available, but we do not promise it will be uninterrupted. If you have a problem with access, email us, and we will put it right.

6. Your right to cancel and refunds

Under the Consumer Contracts Regulations 2013 you normally have 14 days from purchase to cancel an order. For digital content, you lose this right once you start to access the Course, but only if you have asked us at checkout to begin immediately and have confirmed that you understand you will lose your right to cancel once access begins.

By ticking the box at checkout, you ask us to give you immediate access, and you acknowledge that you will lose your right to cancel once you start to access the Course.

If you are unhappy with the Course, contact us within 14 days of purchase, and we will consider a refund.

If the Course is faulty or not as described, you have rights under the Consumer Rights Act 2015, including to a repair, replacement or refund. These terms do not affect those rights.

7. Assessment and CPD certificate

To receive a certificate, you must: pass the Knowledge Check (80%, which is 20 out of 25), complete the CPD Reflection Log and submit your Reflective Journal using the final submission form.

Certificates are issued automatically when a valid submission is received. We may review any submission, and we may withdraw or refuse a certificate if the work does not meet the Course criteria, is not your own, or contains confidential learner information.

A certificate is evidence of CPD. It does not guarantee any regulatory outcome and is not a safeguarding qualification.

8. Intellectual property and your submissions

All Course content, including text, templates, workbook, assessment questions and images, is owned by Jenny Williams Training and protected by copyright. You may use it for your own professional development. You must not copy, share, resell, record, publish or distribute it, or use it to run training for others, unless you hold a facilitator licence that allows this.

You keep ownership of your own written work. By submitting it you allow us to read and review it, and to keep it as part of your CPD record.

Please do not include the names or identifying details of learners, colleagues or other people in anything you submit. If we find this, we may delete the details.

9. Safeguarding content and disclaimer

The Course deals with sexual misconduct, inappropriate communication and boundary violations in driving instruction, and some people may find it distressing. Support services are listed in the workbook.

The Course is general training. It is not legal advice, counselling or a substitute for current DVSA, police, local authority or safeguarding guidance. If you are aware of a learner at immediate risk, act straight away through the reporting pathways in Module 4 and contact the police on 999 if someone is in danger.

10. Our responsibility to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot legally be limited, including your statutory consumer rights.

Subject to that, we are not responsible for losses that were not a foreseeable result of our breach, or for business losses, and our total liability for any claim relating to the Course is limited to the price you paid for it.

11. Complaints

If you are unhappy with any part of the Course, email jennywilliams@jennywilliamstraining.com and we will reply within 5 working days.

12. Changes

We may update the Course content to keep it accurate and may update these terms from time to time. The terms that applied when you bought the Course continue to apply to your purchase unless the law requires otherwise.

13. Law

These terms are governed by the law of England and Wales [change if you are based in Scotland or Northern Ireland], and its courts have jurisdiction, although if you live elsewhere in the UK you may also bring a claim in your local courts.

14. Contact

Jenny Williams Training, 222 Victoria Road, Prestatyn, Denbighshire LL19 7UU , jennywilliams@jennywilliamstraining.com.